Booking & Cancellation Policy

Hush Little Dreams Baby Sleep Consultancy

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Booking Policy

• Full payment is required at the time of booking to secure your consultation.

• Consultations will not be confirmed until payment has been received.

• All services, support packages, and sleep plans are personalised to your family’s needs.

Consultation Sessions

• Sessions will take place via phone call, video call, or agreed communication method.

• Clients are responsible for attending appointments at the scheduled time.

Rescheduling

• Appointments may be rescheduled with a minimum of 24 hours’ notice.

• One reschedule may be permitted depending on availability.

Cancellation Policy

• Cancellations made more than 24 hours before the appointment may be eligible for rescheduling.

• Cancellations made within 24 hours of the appointment are non-refundable.

• Missed appointments without notice will be treated as a late cancellation and are non-refundable.

Refunds

• Due to the personalised nature of sleep consultancy services, refunds are not provided once consultations, support, or sleep plans have started or been delivered.

• Refunds will not be issued based on sleep outcomes, as every child and family situation is unique.

Support Packages

• Any follow-up support included in your package must be used within the stated support period.

• Unused support sessions or messages cannot be transferred or refunded.

Illness & Emergencies

• In the event of illness or emergency, please contact us as soon as possible. Rescheduling may be offered at our discretion.

Contact

For booking enquiries or changes to your appointment, please contact:

Hush Little Dreams Baby Sleep Consultancy
Email: info@hushlittledreams.co.uk