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Terms & Conditions

A legal disclaimer

These Terms and Conditions form an agreement between Hush Little Dreams "Hannah Edwards" and the client (“the Parent/Client”) for baby and child sleep consulting services.

By purchasing or participating in any services provided by Hush Little Dreams, you agree to the terms outlined below.

Nature of Services

Hush Little Dreams provides:

  • Sleep coaching and education

  • Guidance on sleep routines and sleep habits

  • Emotional support and practical strategies for parents

  • General information regarding infant and child sleep
     

Services may include:

  • Video consultations

  • Telephone consultations

  • Email or WhatsApp support

  • Written sleep plans

  • Follow-up support packages

Medical disclaimer

Hush Little Dreams is not a medical, healthcare, or mental health provider.

The Consultant:

  • Does not diagnose medical conditions

  • Does not treat medical conditions

  • Does not prescribe medication

  • Does not replace advice from a GP, paediatrician, health visitor, or other healthcare professional

All advice provided is educational and supportive in nature.

Parents remain fully responsible for:

  • Their child’s health and wellbeing

  • Decisions regarding their child’s care

  • Seeking appropriate medical advice where necessary
     

Clients must consult a qualified healthcare professional regarding:

  • Feeding concerns

  • Weight gain issues

  • Reflux

  • Allergies

  • Breathing concerns

  • Sleep apnoea

  • Developmental concerns

  • Medical or psychological conditions

  • Any symptoms causing concern
     

If the Consultant believes a medical issue may be affecting sleep, services may be paused until medical guidance has been obtained.

Client responsibilities

The Client agrees to:

  • Provide accurate and honest information

  • Inform the Consultant of any medical conditions or concerns

  • Follow safe sleep guidance appropriate to their child’s age

  • Use their own judgement when implementing sleep strategies
     

The Client understands:

  • Sleep progress varies between children

  • Results cannot be guaranteed

  • Sleep improvement depends on consistency, temperament, development, illness, environment, and family circumstances

Safe sleep

Hush Little Dreams supports current UK safe sleep guidance, including recommendations from The Lullaby Trust.

The Consultant will not advise any practices considered unsafe under current recognised guidance.

Parents remain responsible for ensuring safe sleep practices are followed at all times.

Fees & payment

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  • Full payment is required before services begin unless otherwise agreed.

  • Payments are non-refundable once consultations or support have commenced.

  • Sleep plans and support packages are personalised and therefore non-refundable once delivered.
     

If a client needs to reschedule:

  • At least 24 hours’ notice is requested.

  • Missed consultations without notice may be forfeited.

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Support is available only within the agreed package timeframe.

Response times are typically:

  • Within 24 hours
     

Support outside agreed hours is not guaranteed.

Emergency medical concerns should always be directed to:

  • NHS 111

  • GP services

  • Emergency services where appropriate

Communication & Support

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Hush Little Dreams respects client confidentiality and complies with UK GDPR requirements.

Client information is collected only for the purpose of providing sleep consulting services.

Information will not be shared with third parties unless:

  • Required by law

  • There is a safeguarding concern

  • The client provides consent

Client records are securely stored in accordance with data protection regulations.

Confidentiality & Data Protection

Limitation of Liability

Hush Little Dreams shall not be held liable for:

  • Parenting decisions made by clients

  • Outcomes resulting from implementation or non-implementation of advice

  • Medical issues affecting sleep

  • Indirect or consequential loss

Clients accept full responsibility for decisions relating to their child’s care and sleep arrangements.

Intellectual Property

All sleep plans, guides, resources, and materials provided by Hush Little Dreams remain the intellectual property of the business.

Materials must not be:

  • Shared

  • Reproduced

  • Sold

  • Distributed

without written permission.

Termination of Services

]Hush Little Dreams reserves the right to end services where:

  • Communication becomes abusive or inappropriate

  • Medical concerns require referral to healthcare professionals

  • The Client breaches these Terms and Conditions

Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Client Agreement

By purchasing services from Hush Little Dreams, the Client confirms that they:

  • Have read and understood these Terms and Conditions

  • Understand the limitations of sleep consulting services

  • Accept responsibility for their parenting decisions and child’s wellbeing

  • Agree to seek medical advice where appropriate

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